Frequently asked questions

Your driver will hold a professionally made sign with our name, “Tiffany Towncar”, and your name.

No. But please try to call our toll-free number to let our reservations center know about the delay.

No. When we check your flight with the airline and learn it was cancelled, you will not be billed.

If your flight was not cancelled and you didn’t arrive in Orlando or tell us, we reserve the right to bill a full one-way fare.

Yes. We drive you from either Orlando airport (MCO or Sanford) or your Orlando-area hotel straight to your ship’s terminal at Port Canaveral, in a private vehicle reserved for your party alone.

When your cruise is over, your driver will pick you up at the port and bring you back to your hotel or the airport. Your driver loads and unloads your bags, and our roomy vehicles have space for the whole family and all your luggage.

Orlando International (MCO) is usually the easier choice: it has the most flights, and the port is about 45 miles away, roughly a 45-minute drive.

Orlando Sanford (SFB) works well if your airline flies there. It’s about 60 miles from the port, roughly an hour to an hour and 15 minutes.

We have a flat rate from both airports to the port, shown before you book. Drive times are estimates: traffic and busy cruise days can add to them. For the routes and each terminal’s exit, see the Port Authority’s directions to the port (opens in a new tab).

We recommend it. Flying in a day early means a delayed or cancelled flight won’t make you miss the ship, and you start your cruise rested.

Many cruisers spend the night near the port, in Cocoa Beach or Cape Canaveral. These hotels run a shuttle to the cruise terminals. Some include it in a stay-and-cruise or parking package and others charge a small fee, so ask the hotel when you book:

• Courtyard by Marriott Cocoa Beach
• Best Western Cocoa Beach
• Holiday Inn Express & Suites Cocoa Beach
• La Quinta Inn Cocoa Beach
• Four Points by Sheraton Cocoa Beach
• Radisson Resort at the Port, Cape Canaveral
• Country Inn & Suites by Radisson, Port Canaveral
• Homewood Suites by Hilton Cape Canaveral–Cocoa Beach
• Residence Inn by Marriott Cape Canaveral Cocoa Beach

Call us and we’ll drive you from the airport to your hotel the night before, or to the ship in the morning.

Yes. Choose Round trip when you book. The first ride takes you to your ship on sailing day; the return picks you up at the port when your cruise ends and takes you to the airport or your hotel.

For the return, choose a pickup time a little after your ship’s disembarkation time (your cruise line tells you when you can leave the ship, usually in the morning), and give us your ship’s terminal so your driver is at the right one. If you’re flying home that day, add your departing flight too.

Mastercard, Visa, Discover, AMEX and cash.

By card: no, your card is charged the full fare on the day of your trip.

By cash or traveler’s checks: you pay the driver when you arrive at the airport, in full for your whole trip, one way or round trip.

Yes. Every reservation needs card details, but we won’t charge your card if you pay cash.

Everything you enter in our reservations form is encrypted. If you prefer, call us toll free, 24/7, and give your card to a live reservations agent.

Yes, when you make your reservation.

No, once you’ve given us your details. It’s still a good idea to call at least 24 hours before you land, just to be safe.

Yes. The driver gives you a pre-paid voucher for your return trip to the airport. Ask for a receipt for business expenses, too; we can also email cash receipts.

Fares on this site don’t include the tip. We recommend 20% of the fare.

No, since you might not have the same driver on the way back.

No, there’s no service fee. The one fee we may charge is $250 for any mess or accident involving bodily fluids, charged to the card on file.

48 hours before you arrive in Orlando, 72 hours if you’re arriving at an airport outside Orlando, and 7 days for any charter.

Once we accept your reservation we hold a specific vehicle for you and won’t book it for anyone else.

Call and cancel at least 48 hours before you arrive at the airport. If you don’t, we reserve the right to charge the full fare.

Yes. Call us to arrange it.

Not really. Disney World runs its own free transportation for hotel guests across the whole resort.

No. Charter hours run back to back and can’t be split up.

Yes, at a higher rate than in-town charters. Tell us when you book. A charter booked at in-town rates can’t leave town, so if part of it will be out of town, say so when you reserve.

Call us right away. We’ll do our best to find it and let you know straight away to arrange pickup or delivery, though we aren’t responsible for items left in our vehicles. We may charge a small fee to bring them to your hotel.

Absolutely. Please tell us why, so we can follow up and keep improving our drivers’ training.