407-370-2196
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Terms of Service

Effective October 25, 2026

These terms apply when you use tiffanytowncar.com or book a ride with Tiffany Towncar LLC (“Tiffany Towncar,” “we,” “us”). By booking, you agree to them on behalf of everyone in your party.

1. Our service

We provide pre-booked luxury transportation in and around Orlando, Florida, including airport transfers, theme park and resort trips, cruise port transfers and hourly charters. We are a licensed and insured for-hire transportation company.

2. Booking

  • Online booking is available for pickups at least 24 hours away. For anything sooner, please call 407-370-2196.
  • Please check your details before you book. You’re responsible for the accuracy of the names, addresses, times and flight details you give us.
  • Your booking is confirmed once your card is on file and you receive our confirmation email with your confirmation number.
  • If the booking form can’t price your trip, you can send it as a request: we’ll confirm the price with you before your trip.
  • We hold a specific vehicle for your booking and don’t double-book it.

3. Payment and card on file

  • Every booking needs a credit card on file. After you book online, you add your card on our secure payment page. Reservations without a card on file are cancelled within 24 hours of pickup.
  • We accept Mastercard, Visa, Discover, American Express and cash. If you pay the driver in cash, you pay the full fare at your first trip, including the return of a round trip, and we will not charge your card for it.
  • If you pay by card, the full fare is charged to your card on the day of your trip.
  • Receipts are available on request, including by email.

4. Prices and extra charges

  • Fares are flat per vehicle for each listed route, as shown on our Rates page and in the booking form before you book.
  • If you book by entering pickup and drop-off addresses instead of a listed route, the fare is not a flat rate: it is calculated per mile from the driving distance, with a minimum fare for each vehicle, and shown in the booking form before you book.
  • Pickups in the late-night window have an extra charge, added to the fare and shown in your price before you book. The current amount and window are listed on our Rates page.
  • The complimentary grocery stop is up to 20 minutes. Waiting time after that is charged. The stop can’t be guaranteed if your flight is delayed or diverted.
  • Fares do not include gratuity. When you book, you choose a gratuity for your driver, which is added to your price, or tip your driver in cash. A gratuity added online is at least 20% of the fare; we recommend 20%. Hourly charters include a gratuity and have a minimum number of hours, both listed on our Rates page.

5. Passengers, luggage and car seats

  • Each vehicle has a maximum number of passengers and suitcases. A single stroller counts as one suitcase, a double stroller as two. If your party or luggage doesn’t fit the vehicle you booked, we may need to move you to a larger vehicle at that vehicle’s fare.
  • Children must ride in a car seat or booster suitable for their age and size, as Florida law requires. Tell us how many seats you need and the type of each when you book.

6. Airport pickups and flights

  • Please give us your flight number and arrival time. We follow your flight, and you won’t be billed extra because your flight is delayed. If you can, call us toll free at 1-888-838-2161 to tell us about a delay.
  • Your driver will meet you with a sign showing “Tiffany Towncar” and your name.
  • If your flight is cancelled, you won’t be billed. If your flight lands and you don’t arrive or tell us, we may charge a full one-way fare.

7. Cancellations and no-shows

  • Please call to cancel at least 48 hours before your arrival at Orlando International Airport, or 72 hours before if you’re arriving at another airport.
  • For other pickups, such as hotel to airport or to the cruise port, please cancel at least 48 hours before your pickup time.
  • Hourly charters need 7 days’ notice to cancel.
  • If you cancel later than this, or don’t show up, we may charge the full fare.

8. Hourly charters

  • Charter hours run continuously and can’t be split up.
  • Trips outside the Orlando area are charged at a higher rate. Tell us when you book if any part of your charter will go out of town; a charter booked at in-town rates can’t be taken out of town.

9. In the vehicle

  • Please treat the vehicle and driver with respect. The driver may refuse or end a ride if anyone’s safety is at risk.
  • Smoking and vaping are not allowed in our vehicles.
  • Service animals are always welcome. Please ask us in advance about traveling with a pet.
  • Light snacks and non-alcoholic drinks are fine. Please take your trash with you.
  • If a vehicle needs cleaning beyond normal use, or is damaged by a passenger, we may charge the reasonable cost of cleaning or repair to the card on file.
  • A fee of $250 applies to any mess or accident involving bodily fluids, charged to the card on file.

10. Lost items

If you leave something behind, call us right away. We’ll do our best to find it and will tell you if we do, but we aren’t responsible for items left in our vehicles. We may charge a small fee to deliver items to you.

11. Delays outside our control

We plan every trip to be on time, but we aren’t responsible for delays caused by things outside our control, such as traffic, road closures, weather, accidents or airport and port operations.

12. Using this website

  • We try to keep prices, times and information on this website accurate and up to date. If a price shown online is clearly wrong, we’ll contact you before your trip.
  • Don’t misuse the website, for example by submitting false bookings or trying to interfere with how it works.
  • Links to other websites, such as our Google reviews, are provided for convenience; those sites have their own terms.
  • Address suggestions in the booking form are provided by Google Maps. Your use of them is subject to the Google Maps/Google Earth Additional Terms of Service and the Google Privacy Policy.

13. Limitation of liability

To the extent the law allows, our liability for any claim related to a booking is limited to the amount you paid for that trip, and we aren’t liable for indirect losses such as missed flights, cruises, events or connections. Nothing in these terms limits any liability that the law does not allow us to limit.

14. Governing law

These terms are governed by the laws of the State of Florida. Any dispute will be heard in the courts of Orange County, Florida.

15. Changes and contact

We may update these terms; the version on this page when you book applies to that booking. Questions? Contact us at Reservations@TiffanyTowncar.com, 407-370-2196, toll free 1-888-838-2161, or by mail at Tiffany Towncar LLC, 7901 Kingspointe Pkwy Ste 28 Office 6, Orlando, FL 32819.