FAQs

Transportation from the Orlando airport takes roughly 20-25 minutes—depending on traffic.

Our driver will display a professionally made sign with our name “Tiffany Towncar” as well as your name.

Transportation from the Orlando airport takes approximately 30 minutes non-stop—depending on traffic.

Transportation from the Orlando airport takes roughly 20-25 minutes—depending on traffic.

Transportation from the Orlando airport takes about 30-40 minutes—depending on traffic and the exact location of your hotel.

Transportation from the Orlando airport takes about 35-45 minutes—depending on traffic and your hotel’s location.

We accept Master card, Visa, Discover, AMEX, and cash.

If paying by cash or traveler’s checks, you can pay the driver directly upon your arrival at the Orlando airport. However, you must pay for transportation in full at the time of your transfer whether traveling one-way or round trip. If paying by credit card, you must pre-pay in full when you make your ground transportation reservation.

Yes.

Absolutely! The driver will issue you a pre-paid voucher for your return trip to the Orlando airport. You may also ask for a transportation receipt for business expense purposes and cash receipts can also be provided through Email.

You must call and cancel your reservation 48 hours prior to your arrival at the airport. We reserve the right to charge you full fare if you fail to do so. 

You must call us immediately and report the items left behind. We will do our very best to recover your property, however we are not responsible for items left in our vehicles. If we find your items, we will notify you immediately to make arrangements for pickup or delivery. Please note: we may charge a nominal fee for transportation of your belongings to your hotel.

Sure.

Not really! Disney World has a superb onsite ground transportation system, which is offered to their hotel guests at no charge. Travel anywhere on the Disney grounds free of charge!

The ground transportation fares quoted on this web site do not include tips.  We recommend that you tip your driver between 15-20% of fare.

No, since you might not have the same driver for your return trip.

No! All ground charters run concurrently and cannot be spilt up.

Yes, but you will be billed at a higher rate than in-town charters. You must notify us at the time of your airport transportation reservation if you plan to book an out-of-town charter. You cannot charter a vehicle at in-town rates then take the vehicle out of town. You must advise us when making your reservation that you wish to use part of your charter in town and part of it out of town.

We do not require that you confirm your reservation once you have given us the information. It is, however, a good idea to call us at least 24 hours in advance of your arrival to Orlando, just to be on the safe side.

Yes, all reservations for ground transportation to and from Orlando airport are required to submit credit card information. We will not charge your credit card should you decide to pay cash.

All information captured by our secure reservations form is encrypted for your protection. If you prefer, you may call us toll free 24/7 and give your credit card information to a live reservations agent.

No, but please try to call our toll free number to inform our reservations center of the impending delay.

No. When we verify your flight information with Orlando airlines and are warned that your flight has been cancelled, you will not be billed. However, if your flight was not cancelled and you failed to arrive in Orlando and failed to inform us, we reserve the right to bill you for a full one-way fare.

Our policy clearly states that you must cancel your reservation 48 hours in advance of your arrival to Orlando, as well as 72 hours in advance if arriving at an airport outside of Orlando. When your reservation is accepted, we hold a specific vehicle for you, which means that  we will not double book that car for ground transportation.  We require a 7 day cancellation notice for all charters.

Absolutely! But please tell us the reason so we may take appropriate action in order to better train our airport drivers.

Service fee covers miscellaneous charges like fuel, sodas, water, and getting the vehicle washed etc.  We will not add a service fee for sedan and 10 pax van local trips(25 miles or less from MCO), however a service fee will be charged for all other vehicles and all out of town trips.